2016 Grand Jeep Cherokee Transmission troubleshooting

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rydesmoothe

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I bought my first jeep a couple years ago. It was a used 2016 Grand Jeep Cherokee. It’s been a descent vehicle, but couple days ago it began to clunk going into reverse & drive, and stays stuck in first or I can get it into 3rd or 4th gear and it stays stuck. Anyone experience this?
 

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